How much does it cost to sell tickets and collect donations? Are there fees?

Sendo does not charge an additional fee for using our Sell Tickets or Collect Donations feature.

Zelle 

If you collect ticket payments via Zelle, no fees will be charged by Zelle. When receiving ticket funds through Zelle, you must manually enter the payment into the Sendo system once your guest has sent it. After entering the payment, your guest will receive their ticket.

How to collect ticket payments via Zelle:

• Include your Zelle payment phone number or email address on your invitation, instructing guests to send payments to it.
• When setting up your ticket in Sendo, select the second radio button: "I'll collect payments myself."

Venmo 

If you collect ticket payments via Venmo, no fees will be charged by Venmo. When receiving ticket funds through Venmo, you must manually enter the payment into the Sendo system once your guest has sent it. After entering the payment, your guest will receive their ticket.

How to collect ticket payments via Venmo:

• Include your Venmo payment phone number or email address on your invitation, instructing guests to send payments to it.
• When setting up your ticket in Sendo, select the second radio button: "I'll collect payments myself."

Cash, Check, Apple Pay, PayPal-Friends & Family, or Other

If you collect ticket fees via cash, check, Apple Pay, PayPal Freinds & Family or other type of payment, you will not be charged a fee for selling tickets. When receiving ticket funds through by these methods, you must manually enter the payment into the Sendo system once your guest has sent it. After entering the payment, your guest will receive their ticket.

How to collect ticket payments via Cash, Check, Apple Pay, PayPal-Friends & Family, or Other:

• Instruct your guests on your invitation on how you would like to receive payment.
• When setting up your ticket in Sendo, select the second radio button: "I'll collect payments myself."

Paypal & Credit Card Fees

If you sell tickets via PayPal and credit card, you may be charged fees by PayPal. This is dependent upon PayPal's Terms & Conditions for your account type. Paypal's STANDARD fees are 2.2%-2.89% + $.30 per transaction. View PayPal's current rates.

501(c)(3) companies may get a reduced rate if they are enrolled in Paypal's Giving Fund. Please contact PayPal for more information on reduced rates. 

Event guests do not get charged Paypal fees for purchasing tickets. If you'd like to pass PayPal fees onto your guests, please increase the price of your ticket accordingly.

The API that we have set up with PayPal does not allow us to use the 'Friends and Family' setting for ticket sale purchases. The purchase is designated as 'Goods and Services'. With this setting, you have seller Paypal protection. PayPal Seller Protection will protect your ticket sales, minimize claims and chargebacks, and protect against fraud. Your buyer is also protected with PayPal protection.

Funds will be immediately deposited to your PayPal account when a ticket is purchased via PayPal or Credit Card.

If you do not want to accept payment using the PaPal API, you can accept payments manually from your guests.